Delivery
Your online order will be dispatched within 2-5 working days by Royal Mail or DPD
UK Shipping including Northern Ireland is £6.95 for occasion wear and £3.95 for casual wear to send insured, tracked and signed for. Shipping calculated at checkout. For postage for ROI please call the shop for a quote.
Returns
We must be notified of your return via email and receive your item(s), including sale items, within 10 days from the date of delivery for us to issue a refund, providing they follow our returns conditions –
Items must be new, unused and unworn with the return ribbon and tags still attached. All returned items will undergo a quality control check and any items returned without the return ribbon and tags attached and any item that has been used or damaged including scent or deodorant marks will not be entitled to a refund.
Postage and packaging are non refundable.
Return postage is to be paid by the customer. We recommend using an insured and tracked service. Lost returns are the responsibility of the customer.
Placing an order
Once you have placed an online order you will receive an email confirmation subject to availability. You will then receive a further email stating your shipping information, including tracking number.
If we are unable to fulfil your order, we will contact you via email regarding your order.
We reserve the right to reject any offer to purchase by you at any time and at our sole discretion.
If you require any information regarding your order, please email us at –
Delivery
Your online order will be dispatched within 2-5 working days by Royal Mail Or DPD
UK Shipping including Northern Ireland is £6.95 for occasion wear and £3.95 for casual wear to send insured, tracked and signed for. Shipping will be calculated at checkout. For postage for ROI please call the shop for a quote.
At Flamingo Fashion, we want you to be completely satisfied with your purchase. If you change your mind, our Returns & Refunds Policy outlines how returns are handled in line with UK consumer law.
- Your Right to Cancel
Under the Consumer Contracts Regulations, you have the right to cancel your order within 10 days of receiving your items.
To exercise your right to cancel, please notify us by email or phone using the contact details below.
- Conditions for Returns
To be eligible for a return:
We must be notified of your return via email and receive your item(s), including sale items within 10 days from the date of delivery for us to issue a refund, providing they follow our returns conditions –
Items must be new, unused and unworn with the return ribbon and tags still attached. All returned items will undergo a quality control check and any items returned without the return ribbon and tags attached and any item that has been used or damaged including scent or deodorant marks will not be entitled to a refund.
Shoes must be unworn and free from scuff marks including on the soles
We reserve the right to refuse returns that do not meet these conditions.
- Non-Returnable Items
The following items are non-refundable, unless faulty:
Items worn, washed, or damaged after delivery
Items must be new, unused and unworn with the return ribbon and tags still attached. All returned items will undergo a quality control check and any items returned without the return ribbon and tags attached and any item that has been used or damaged including scent or deodorant marks will not be entitled to a refund.
Shoes must be unworn and free from scuff marks including on the soles
This does not affect your statutory rights.
- Incorrect Items or items damaged in transit
If you receive an item that is incorrect or damaged in transit, please contact us as soon as possible via telephone or email. We will arrange a replacement or refund, including reasonable return postage costs where applicable.
- How to Return an Item
We hope you are happy with your online order but if you wish to return it to us, please notify us by emailing us at info@flamingo-fashion.co.uk with your name, order number and reason for return and return the item(s) to us within 10 days of receiving your delivery
Goods received outside of the 10 day returns policy will not receive a refund.
Securely package the item(s) and return it to the address below –
Flamingo Fashion
67 Liverpool Road,
Penwortham,
Preston,
Lancashire,
PR1 9XD
Unless the item is incorrect or damaged in transit the postage costs are the responsibility of the customer.
Postage and packaging are non refundable.
Return postage is to be paid by the customer. We recommend using an insured and tracked service. Lost returns are the responsibility of the customer.
- Refunds
Once we have received your return and it has been inspected refunds are processed within 7-10 working days and will be issued to the original payment method.
Original delivery charges are non-refundable unless the item is incorrect or damaged in transit.
- Exchanges
Please call the shop on 01772 744277 and we can discuss exchanging an item for you for a different size or colour, subject to availability. To place an order for a different style than originally ordered please return the original item to us and place a new order.
- In-Store Purchases
This policy applies to online purchases only. In-store purchases are subject to separate store return terms, which differ from online orders.
- Contact Details
For all returns and refund enquiries, please contact:
Flamingo Fashion,
67 Liverpool Road,
Penwortham,
Preston,
Lancashire,
PR1 9XD
Phone: 01772 744 277
Email: info@flamingo-fashion.co.uk